Privacy Policy

Privacy Policy

Last updated: 9 June 2025

This Privacy Policy describes how Ashbury London (“we”, “our” or “us”) collects, uses and discloses your personal information when you visit our website, use our services, make a purchase from our online store or communicate with us regarding our services.

For the purposes of this Privacy Policy, “you” and “your” refer to any person using our services, including customers, website visitors or any other person whose data we collect in accordance with this policy.

We encourage you to read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

If changes are made, we will:

  • Publish the updated version on this page
  • Update the “last updated” date
  • Take any additional measures required by applicable law

Collection and Use of Your Personal Information

We collect personal information from different sources depending on how you interact with our services.

We use this information to:

  • Process and fulfil orders
  • Communicate with you
  • Improve our website and services
  • Comply with legal obligations
  • Protect our customers and our business

Categories of Personal Information We Collect

1. Information You Provide Directly

This may include:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment confirmation information
  • Account login details
  • Messages sent to customer service

2. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies.

This may include:

  • Device type
  • Browser information
  • IP address
  • Pages viewed
  • Interactions with our website

This information helps us improve the performance and user experience of our services.

3. Information from Third Parties

We may receive information from trusted partners such as:

  • Shopify, our e-commerce platform
  • Payment providers
  • Analytics providers
  • Advertising partners

These partners process information in accordance with their own privacy policies.

How We Use Your Personal Information

Order Processing

We use your information to process payments, prepare orders and deliver products.

Customer Service

We use your information to respond to your questions, requests and support needs.

Marketing and Advertising

We may use your information to send promotional offers, newsletters or personalised advertisements where permitted by applicable law.

Security and Fraud Prevention

We use your information to protect our website, customers and business against fraudulent or malicious activity.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies allow us to:

  • Remember your preferences
  • Analyse website performance
  • Personalise marketing content

You can disable cookies through your browser settings. However, some website features may be affected.

Sharing Personal Information

We may share your personal information with trusted third parties when necessary for the operation of our business, including:

  • Payment providers
  • Logistics and delivery partners
  • IT and hosting providers
  • Marketing and analytics partners

We may also disclose certain information when required by law or as part of business transactions such as a merger, acquisition or sale of assets.

We do not sell your personal information.

Third-Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of these websites and encourage you to review their own privacy policies.

Protection of Minors

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from minors.

If you believe that a child has provided us with personal data, please contact us so that we can delete it.

Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information.

Although no system is completely secure, we take appropriate steps to protect your data.

Personal information is retained only for as long as necessary to:

  • Process orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Depending on your place of residence, you may have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

We may request identity verification before processing certain requests.

International Users

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required, we use approved legal mechanisms, such as Standard Contractual Clauses, to protect your data.

Complaints

If you have concerns about how we handle your personal information, please contact us first.

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Contact Details

For any questions regarding this Privacy Policy or to exercise your data protection rights, please contact us:

Email: info@ashbury-london.com
Website: ashbury-london.com

Ashbury London acts as the data controller of your personal data in accordance with applicable privacy laws.